Operator: Synden s.r.o., Rybná 716/24, 110 00 Praha 1, Czech Republic
Email: contact@synden.com
1. RIGHT OF WITHDRAWAL
EU consumers have the right to withdraw from any purchase within 14 days of
conclusion of the contract, without giving any reason.
To exercise this right, send a clear written statement to:
Synden s.r.o., Rybná 716/24, 110 00 Praha 1, Czech Republic
Email: contact@synden.com
We will confirm receipt without undue delay.
2. REFUND
Upon valid withdrawal, we will reimburse all payments received within 14 days,
using the same payment method as the original transaction. No fees will be charged.
3. LOSS OF WITHDRAWAL RIGHT FOR DIGITAL SERVICES
If you request immediate access to the service before the 14-day withdrawal period
has expired, you acknowledge that:
- You explicitly request immediate provision of the service.
- You lose your right of withdrawal once the service has been fully performed.
- If you withdraw before full performance, you will be charged proportionately
for the service already delivered.
Pursuant to Art. 16(a) and Art. 14(3) of EU Directive 2011/83/EU.
4. CANCELLATION AFTER THE WITHDRAWAL PERIOD
After the 14-day period, you may cancel your subscription at any time via your
account settings. Cancellation takes effect at the end of the current billing period.
Subscriptions renew automatically. You will be notified before each renewal.
5. MODEL WITHDRAWAL FORM
To: Synden s.r.o., Rybná 716/24, 110 00 Praha 1, Czech Republic
Email: contact@synden.com
I hereby withdraw from my contract for the following service:
Ordered on: _______________
Name: _____________________
Address: __________________
Signature (if submitted on paper): __
Date: _____________________
(Model form pursuant to Annex I(B) of EU Directive 2011/83/EU.)
6. DISPUTE RESOLUTION
Czech Trade Inspection Authority (ČOI): www.coi.cz
EU Online Dispute Resolution: https://ec.europa.eu/consumers/odr
Email for ODR purposes: contact@synden.com